Integrations Overview

Integrations connect your agents to the tools and services your organization already uses. MeetLoyd provides pre-built connectors that work out of the box -- your agents get secure, scoped access to external APIs without ever seeing a token.

How Integrations Work

When you connect an integration, here is what happens behind the scenes:

1. You authorize the connection via OAuth (or provide credentials for service accounts)
2. MeetLoyd encrypts and stores the tokens (AES-256 at rest)
3. When an agent calls an integration tool, MeetLoyd starts the appropriate MCP server on demand
4. OAuth tokens are injected securely into the server -- agents never see them
5. The MCP server handles the API call and returns results to the agent

Agents interact with integrations through tools -- each integration exposes a set of specific actions (like "send email" or "create deal") that agents can call during conversations.

Built-in vs. MCP-Available Integrations

MeetLoyd provides two types of integrations:

• Built-in integrations (Google Workspace, Microsoft 365, HubSpot) ship with native MCP tools maintained by MeetLoyd. These are deeply integrated with OAuth token management, scoped permissions, and audit logging out of the box.
• MCP-available integrations (GitHub, Slack, Salesforce, etc.) are connected via external MCP servers from the open-source ecosystem. You install the MCP server, configure credentials, and the tools become available to your agents. The community maintains hundreds of MCP servers for virtually every SaaS product.

Integration Catalog

edit_note

Productivity

handshake

CRM & Sales

code

Development & DevOps

analytics

Data & Analytics

forum

Communication

cloud_upload

Storage & Payments

Productivity

Integration	Tools	Status
Google Workspace	Gmail, Drive, Docs, Sheets, Slides, Calendar, Meet, Chat, Tasks, Vault, Analytics, Ads, YouTube (105 tools)	Available
Microsoft 365	Outlook, OneDrive, Word, Excel, PowerPoint, Calendar, Teams, SharePoint (92 tools)	Available
Notion	Pages, databases, search	Available
Slack	Messages, channels, threads	Available

CRM & Sales

Integration	Tools	Status
Salesforce	Contacts, opportunities, cases	Available
HubSpot	Contacts, companies, deals, tickets, search, pipelines (28 tools)	Available
Pipedrive	Deals, contacts, activities	Available

Development & DevOps

Integration	Tools	Status
GitHub	11 built-in git tools + external GitHub MCP server for issues, PRs, actions, projects	Available
GitLab	Projects, MRs, pipelines (cloud + self-hosted)	Available
Jenkins	Jobs, builds, pipelines (on-prem supported)	Available
Upsun	Deployments, environments, CI/CD (Platform.sh)	Available
Linear	Issues, projects, cycles	Available

Admin & IT

Integration	Tools	Status
Google Admin	User provisioning, groups, licenses	Available
Microsoft Admin	User management, groups, licenses	Available
Okta	User management, SSO	Available
Jira	Issues, projects, workflows	Available
ServiceNow	Incidents, requests, CMDB	Available

Project Management

Integration	Tools	Status
Jira	Issues, projects, sprints, boards	Available
Confluence	Pages, spaces, search	Available
Redmine / EasyRedmine	Issues, time tracking, wiki (on-prem supported)	Available

Data & Analytics

Integration	Tools	Status
Snowflake	Query, tables	Available
BigQuery	Query, datasets	Available
PostgreSQL	Query, tables	Available
MongoDB	Documents, collections	Available

Communication

Integration	Tools	Status
Slack	Messages, channels	Available
Microsoft Teams	Messages, channels	Available
Discord	Messages, channels	Available
Twilio	SMS, voice	Available

Storage

Integration	Tools	Status
Google Drive	Files, folders, sharing	Available
OneDrive	Files, folders, sharing	Available
Dropbox	Files, folders, sharing	Available
Box	Files, folders, sharing	Available

Payments

Integration	Tools	Status
Stripe	Customers, payments, subscriptions	Available
PayPal	Payments, transactions	Available

Tool Categories

Every integration tool falls into one of these categories:

Category	Description
Read	Fetch data (search, list, get)
Write	Create or update data
Delete	Remove data
Admin	User management, permissions, provisioning

Security

• Tokens are encrypted at rest (AES-256) and auto-refresh before expiry
• Refresh tokens are never exposed to agents -- only the platform handles them
• All integration actions are logged in the audit trail
• OAuth scopes are requested at connection time -- request only what you need

Rate Limits

MeetLoyd respects external service rate limits and handles throttling automatically:

Service	Limit	Handling
Google APIs	Varies by API	Automatic retry with backoff
Microsoft Graph	10,000/10min	Queued requests
Slack	50/min	Rate limit headers

Connecting an Integration

Via Dashboard

1. Go to Integrations in the sidebar
2. Browse or search for the integration you need
3. Click Connect
4. Complete the OAuth authorization flow
5. Configure settings (optional)
6. Assign the integration to agents that need it

Assigning to Agents

1. Go to Agents and select an agent
2. Open the Integrations tab
3. Toggle integrations on or off
4. Select specific tools to enable (you do not have to enable all tools)
5. Save changes

Managing Connections

You can check connection health, refresh tokens, and revoke access from the Integrations page in the dashboard. Connections that expire will show a warning banner with a one-click re-authorize option.

Troubleshooting

Connection Expired -- Click "Re-authorize" on the integration card. If the issue persists, revoke and reconnect.

Permission Denied -- Check that the OAuth scopes granted during authorization include the API the agent is trying to use. You may need to re-authorize with additional scopes.

Tool Execution Failed -- Check the audit logs for the specific error. Common causes are missing scopes, expired tokens, or rate limiting from the external service.

Custom Integrations

Need to connect to a service we do not have a pre-built connector for? You can build your own with Custom Tools.

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Next: Explore Google Workspace integration.