Meet Loyd
Loyd is Deeployd's built-in AI assistant that helps you configure, manage, and operate your AI workforce through natural conversation.
What is Loyd?
Instead of navigating complex settings and reading documentation, you can simply chat with Loyd to accomplish anything:
- Deploy AI teams - "I want to set up a sales team that qualifies leads"
- Configure agents - "Make my support agent more formal in responses"
- Troubleshoot issues - "Why isn't my SDR agent sending follow-ups?"
- Learn the platform - "What's the difference between sequential and parallel execution?"
Where to Find Loyd
Loyd appears as a floating chat widget in the bottom-right corner of the Deeployd dashboard. Click the sparkles icon to open the chat panel.
The widget:
- Floats over all pages
- Can be minimized by clicking the button again
- Persists conversation history across sessions
- Is always available while you're logged in
Capabilities
Team Setup & Configuration
You: I need a team to handle customer support tickets
Loyd: Great! I'll set up a Support Team for you. A few questions:
- What ticketing system do you use? (Zendesk, Freshdesk, Intercom, etc.)
- What should happen when an agent can't resolve a ticket?
- Should responses be auto-sent or reviewed first?
Loyd can:
- Create new teams from templates or from scratch
- Configure team behavior (execution mode, autonomy, collaboration)
- Add or remove agents from teams
- Set up connections and integrations
Agent Management
You: My sales team is being too aggressive with follow-ups
Loyd: I can adjust that. Currently your Follow-up Agent sends emails
every 2 days. Would you like me to:
1. Increase the delay between follow-ups (e.g., 5 days)
2. Reduce the maximum number of follow-ups (currently 5)
3. Make the tone more consultative
Which approach works best for your prospects?
Loyd can:
- Create and configure individual agents
- Adjust agent instructions and personality
- Enable/disable agent tools
- Configure handoff rules and escalation paths
Troubleshooting
You: Why aren't my support tickets being picked up?
Loyd: Let me check... I see the issue. Your Zendesk connection
shows "Authentication expired". The API token needs to be refreshed.
Would you like me to guide you through reconnecting Zendesk?
Loyd can:
- Monitor team and agent status
- Diagnose configuration issues
- Check connection health
- Suggest fixes for common problems
Learning & Support
Loyd can explain any platform concept:
| Instead of searching docs... | Ask Loyd... |
|---|---|
| What's the difference between execution modes? | "Explain execution modes" |
| How do I set up SSO? | "Help me configure SSO" |
| What triggers are available? | "What ways can I trigger my team?" |
Natural Language Configuration
Describe what you want in plain English:
| Instead of clicking through... | Say to Loyd... |
|---|---|
| Teams > New Team > Template... | "Create a DevOps team for incident response" |
| Settings > Execution Mode > Automatic | "Make my team run automatically" |
| Agents > Edit > Instructions | "Make the SDR agent more aggressive in follow-ups" |
| Connections > Add > Slack | "Connect my team to the #alerts Slack channel" |
Loyd's Watchdog Role
Loyd also monitors your AI teams for suspicious behavior:
- Infinite loops - Agents stuck in repetitive patterns
- Cost spikes - Unexpected increases in API usage
- Excessive provisioning - Too many resources being created
- Unusual patterns - Behavior outside normal parameters
When Loyd detects issues, it can automatically pause the affected team and notify you.
Privacy & Security
- Loyd conversations are stored in your browser's local storage
- Loyd has access to your tenant's data to provide accurate help
- Loyd cannot access other tenants' data
- All actions Loyd takes are logged in audit trails
Tips for Working with Loyd
-
Be specific - "Set up a sales team" is good, but "Set up a sales team for B2B SaaS targeting CTOs" is better
-
Ask follow-up questions - If Loyd's first response isn't quite right, clarify what you need
-
Use Loyd for learning - Ask "why" questions to understand best practices
-
Let Loyd guide you - When unsure, describe your goal and let Loyd ask the right questions
Availability
Loyd is available on all Deeployd plans:
| Plan | Loyd Capabilities |
|---|---|
| Starter | Basic configuration assistance |
| Pro | Full team setup and management |
| Business | Advanced troubleshooting and optimization |
| Enterprise | Custom Loyd training on your processes |
Next: Learn about Agents to understand how individual AI agents work.