Avatars & Voices
Avatars and voices enable agents to communicate through AI-generated video and audio, creating more engaging and human-like interactions. Both are available as products in the Store and can be assigned to agents from the dashboard.
What are Avatars?
Avatars are AI-generated digital personas that can:
- Speak agent responses -- Convert text to lip-synced video
- Maintain consistent appearance -- Same avatar across all interactions
- Support multiple languages -- Generate videos in different languages
- Customize backgrounds -- Use branded or contextual backgrounds
Avatar Types
| Type | Description | Best For |
|---|---|---|
| Image-based | Created from a single image | Quick setup, consistent branding, lower cost |
| Video-based | Created from video footage | Most realistic results, natural expressions, premium experiences |
What are Voice Profiles?
Voice profiles give agents a distinctive voice for audio responses and real-time conversations. A voice profile can be:
- Cloned -- Created from an uploaded WAV sample via the voice onboarding flow
- Designed -- Generated or selected from MeetLoyd's built-in voice library
Voice profiles are stored per tenant and linked to agents. Each agent can have at most one voice profile assigned.
How Avatars Work
Agent generates text response --> Avatar service selects avatar + voice settings --> AI lip-sync + voice synthesis --> Video URL returned to client
The agent writes its response as text, and the avatar service handles everything else -- voice synthesis, lip syncing, and video rendering.
Video Status Lifecycle
| Status | Description |
|---|---|
| Pending | Job queued, waiting to start |
| Processing | Video is being generated |
| Completed | Video is ready for playback |
| Failed | Generation failed |
Getting Voices and Avatars from the Store
Voices and avatars are purchased from the Store as addon subscriptions:
- Go to the Store and browse the Avatars & Voices category
- Select a voice or avatar product
- Subscribe -- the product becomes available for assignment across your agents
- Assign to one or more agents from the agent edit dialog
Addon subscriptions are billed monthly (or yearly) and managed via Store > My Subscriptions.
Best Practices
Make sure you have active addon subscriptions for voice or avatar products before trying to assign them to agents.
Shorter messages generate faster and cost less. Aim for under 30 seconds of speech.
Set the language to match your users. Avatars and voices support multiple languages.
For the best user experience, display the text response immediately and load the avatar video asynchronously when it finishes rendering.
Pricing
Avatar video generation is billed per second of generated video. Pricing varies by plan tier -- contact sales or check the Store for current rates.
Voice and avatar product subscriptions are billed separately through the Store's addon subscription system.
Next: Learn about MCP Integration for connecting external tools and services.