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Support App

The Support App turns your knowledge base into an agent-assisted help desk: tickets come in, agents triage and resolve what they can, and escalate the rest with full context.

What you get​

  • Ticketing — capture, track, and route support tickets.
  • Agent-assisted resolution — agents answer from your knowledge base and resolve common tickets automatically.
  • Triage & escalation — agents classify and escalate to a human when needed, preserving context.
  • Knowledge-grounded answers — responses are grounded in your docs, not guesses.

How it's billed​

Support has a base subscription plus usage-based outcome pricing — an auto-resolved ticket is a billable outcome (it avoids a human handling it); routing or receiving a ticket is free. See Pricing & Activation.

Adding it​

Go to Settings → Apps → Support. On a paid plan you can add it self-serve; otherwise contact sales.